Solutions
Solutions 2017-10-03T15:37:39+00:00

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[av_tab title=’Financial Performance’ icon_select=’yes’ icon=’ue8c4′ font=’entypo-fontello’]

Business Challenges

These are a few challenges that our client’s used to have to deal with:

Poor Cashflow
  • Reduce the time to receive payment from weeks or months to days.
Errors Causing Bad Debt
  • Incomplete documentation, illegible writing and basic errors cause significant write-downs.
Based On How We work, We Cannot Grow
  • The current way of working causes too much administrative (paper) work, which makes it difficult to grow the business
Payroll is Too High
  • By estimating timesheets, payroll costs increases, while effort could be under billed.

What can Infield do

Our customers have realized the following results by using inField Clipboard.

  • A reduction in time spent in the field completing and managing paper work by approximately 2 hours each week per field worker. If a client has 10 field workers, the administration load on the company is reduced by 20 hours per week!
  • The invoicing process can start immediately once each job is completed, since the administrative staff will receive the completed work order (including client signature and pictures) as soon as the field workers presses save (submit). Invoices can be sent out the same day that work is completed.
  • A reduction in write-downs due to errors from 18% to 6%, since form inputs, from part numbers to pricing, are standardized. A positive impact to our client’s profitability.
  • Increase the capacity (by as much as 40%) to do more business such as increased volume and/or increasing the geography serviced, while not increasing the administrative overhead.
  • Reduce payroll by as much as 20%, by accurately documenting actual effort in the field. Another positive impact to our client’s profitability.
  • Assignment of field resources is accurate and easily reassigned as required. This avoids double booking of people, equipment or vehicles and an accurate tracking of how these resources are being used.  Another positive impact to our client’s revenue and profitability.
According to Gartner:
  • When asked to share what business impact a Field Service Management software had on their business,
    • 71% cited improved technician utilization,
    • 60% cited improved customer satisfaction,
    • 52% dispatcher efficiency and
    • 43% increased service profitability

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[av_tab title=’Customer Experience’ icon_select=’yes’ icon=’ue82b’ font=’entypo-fontello’]

Business Challenges

These are a few challenges that our client’s used to have to deal with:

Sub-Standard Customer Experience
  • Poor communication between field workers and the office.
  • Hard to manage change with field resources. How many phone calls, emails and texts are needed to manage change to an appointment or scope of work?
  • Unable to react to client requests in real-time.
  • Service windows are too large and/or clients are not sure when the field workers are coming. We will perform that repair within a 4-6 hour window, if we can.

What inField Can Do

Our customers have realized the following results by using inField Clipboard.
  • By using inField Clipboard to gather all of the information throughout the sales and implementation processes, not only can this information be shared seamlessly and easily with all involved, which will lead to a better customer experience.
  • Customer satisfaction is maximized throughout the estimating, scheduling, work completion, change management, invoicing and during audits due to accurate and timely availability of information.
  • Changes to appointments are easily managed, and all who needs to be informed of the change are automatically informed (ie field workers, operations, sales, and the customer).
  • Changes to the scope of work are equally handled by informing all that need to be involved to manage this change and seek the necessary (electronic or manual) approvals (from sales, operations, management and the customer).

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[av_tab title=’Keeping Up with Technology’ icon_select=’yes’ icon=’ue8d9′ font=’entypo-fontello’]

Business Challenges

These are a few challenges that our client’s used to have to deal with:
  • Too many options for solutions.
  • Solutions do not work together
  • Need competitive edge
  • Workers not comfortable with technology.
  • Looking to retire

What inField Can Do

Our customers have realized the following results by using inField Clipboard:
  • inField Clipboard standardizes on either an iOS or Android Platform for the Field Worker.
  • Our standard solutions fits 75% of what each organization requires. Then we work with each client and custom fit the solution to their workflow and deliverable process.
  • This makes our solution easier to use, faster learning curve, and aligned with existing business practices.

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[av_tab title=’Inventory Management’ icon_select=’yes’ icon=’ue8d1′ font=’entypo-fontello’]

Business Challenge

These are a few challenges that our client’s used to have to deal with:
  • Off the shelf inventory management solutions are expensive and doesn’t fit our specific requirements.
  • Solutions do not work together with our existing systems

What inField Can Do

Our customers have realized the following results by using inField Clipboard:
  • Existing inventory management solutions can be integrated with inField Clipboard.
  • If a system isn’t in place, inField Clipboard can include an Inventory Management module to allow each customer to better fit the environment to their needs.

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[av_tab title=’Route Optimization’ icon_select=’yes’ icon=’ue841′ font=’entypo-fontello’]

Business Challenge

  • In work environments that manage numerous field requests in a short period of time, it can become both laborious and tedious to manage the field resource scheduling process. This often leads to inefficient scheduling practices and an increased potential for customer disappointment.

What inField Can Do

  • inField Clipboard can eliminate the complexity of determining the most productive routes, whether they were planned or emergencies. This routing function can manage up to 6 variables, including location, traffic, priorities (time of day), field worker’s skill-sets, type of vehicles, type of equipment.
  • For example, if a task needs to done between 9am and 11am, then this task will be priorities first and then this task will be prioritized first… based on the other variables (location, traffic, etc.).

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[av_tab title=’Location Management’ icon_select=’yes’ icon=’ue844′ font=’entypo-fontello’]

Business Challenge

These are a few challenges that our client’s used to have to deal with:
  • Understanding where the field workers are located is important to know who can work on the next job that appears in the day.
  • Not knowing physical location means I don’t know if people are working or not working effectively in their jobs.

What inField Can Do

Our customers have realized the following results by using inField Clipboard:

  • Integrating with world class hardware-based GPS solutions providers (e.g. TomTom, Synovia, Fleet Complete, etc.) means we are able to provide a dashboard of where the vehicles are located.
  • Integrating with mobile device based GPS solutions providers (e.g. 86Borders, Fleet Rover) means we are able to provide a dashboard of where the field workers are located.
  • Integrating with any GPS service provider means we are able to send notifications to customer, other field workers, and to administrators about location, and availability of the field workers, as well as automate the creation of timesheets using Geofencing.

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[av_tab title=’IoT’ icon_select=’yes’ icon=’ue8b1′ font=’entypo-fontello’]

Bin Management

An integrated Bin Management process that includes the following workflow:
  1. Alert – notification to inField of issue
  2. Measure – Record of performance
  3. Action
  • Schedule
  • Optimize Routes
  • Dispatch
  • Work Order Management
  • Timesheets
  • Invoice
  • Payroll
  • Maintenance (Bin)
  • Maintenance (Vehicle)

Utility Management

An integrated utility management process that includes the following workflow:
  1. Alert – notification to inField of issue
  2. Measure – Record of performance
  3. Action
  • Schedule
  • Optimize Routes
  • Dispatch
  • Work Order Management
  • Timesheets
  • Invoice
  • Payroll
  • Maintenance (Bin)
  • Maintenance (Vehicle)
4. Control – Ability to turn off water, gas and electricity at the main entry point within a building.

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[av_tab title=’Maintenance Management’ icon_select=’yes’ icon=’ue856′ font=’entypo-fontello’]

Maintenance Management

A streamlined process to manage fleet maintenance that includes:
  • Digital Circle Check that ties to a vehicle maintenance workflow.
  • Maintenance Notification that utilizes mileage data from telematics (GPS) platform to determine the available usage for vehicles and field workers.

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[av_tab title=’Safety & Compliance Management’ icon_select=’yes’ icon=’ue812′ font=’entypo-fontello’]

Safety & Compliance Management

Facilitating the reporting of safety and compliance while in the field.
  • Certification Management for Field Workers, Equipment and Vehicles.
  • Incident reporting and closure workflow.

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